Wednesday, February 28, 2018

Apple now has four roads to a 5G iPhone, each challenging

Something every woman should know - WHY MEN LIE!


Now that the dust has settled from Mobile World Congress 2018’s major 5G wireless announcements, two things are clear: 5G networks are coming even faster than recently expected, and, based on its current relationships with 5G modem suppliers, Apple has a tough road ahead before it launches a 5G iPhone.

Being second or even tenth to market didn’t matter to Apple in 2007, when the first iPhone arrived without 3G network support, or in 2012, when the iPhone 5 shipped two years after early 4G networks. But a lot has changed since then. Apple is now the world’s No. 1 or No. 2 smartphone maker, depending on the quarter, and it depends on iPhones for 1/2 to 2/3 of its revenues. Additionally, its current flagship phone arguably leads the industry in technology and sales. So if Apple decides to wait on 5G, which will certainly be 2019’s biggest new technology, it could simultaneously hurt its stock, market share, and reputation for innovation.

I’m not going to tell you what Apple is going to do, because that has become a Tim Cook-level business decision that may require Apple to work with a partner it doesn’t like. But I am going to outline the four roads Apple is going to choose from, and tell you which direction I think it’s most likely to take.

Road 1: Qualcomm

Normally, Qualcomm would be Apple’s most obvious 5G partner. Qualcomm’s modems have been inside iPhones for years, sometimes alone, and more recently alternating with Intel modems. The San Diego-based chipmaker has also been working on 5G technology for years, pushing to get 5G standardization completed early and signing up dozens of 5G customers.

Above: Qualcomm president Cristiano Amon announces that 19 manufacturers and 18 carriers will be using Snapdragon X50 modems to roll out 5G devices to customers in 2019.

Image Credit: Jeremy Horwitz/VentureBeat

But Apple and Qualcomm are in the middle of a gigantic legal dispute over 4G patent payments, which has evolved from “largely about money” to “international antitrust battle” status over the past year. The dispute is currently serious enough that Apple has reportedly abandoned Qualcomm entirely for 2018’s new iPhone models, and has been actively working to remove Qualcomm parts from its product families. (That’s no easy task given the varying cellular needs of iPhones, iPads, and Apple Watches.)

So why is Qualcomm listed as Road 1? Disputes like this have a way of getting resolved when working together is necessary, and Qualcomm recently settled similar patent licensing issues with another major customer, Samsung. As discussed below, Apple might not have a better option for launching its first 5G phone, and settling with Qualcomm could make future device development a lot easier.

Road 2: Samsung

Conventional wisdom has it that Apple doesn’t really like Samsung — that, as years of lawsuits have established, Apple sees the Korean company as a knock-off artist that made its name trading on obviously copied Apple innovations. Yet Samsung components are inside many Apple devices — sometimes screens, sometimes chips, and yes, sometimes even ideas. Apple’s latest flagship phone, the iPhone X, depended 100 percent on Samsung for its Super Retina display, as rival screen maker LG reportedly couldn’t meet Apple’s quality requirements.

Samsung is already publicly working on 5G devices, having revealed prototype tablets earlier this month, and the Galaxy S10 will almost certainly be 5G-capable. Not surprisingly, Samsung makes 5G modems, too, now with CDMA support, as well as hardware that can be used to provide an entire home with 5G wireless services, including optimized performance for Samsung phones.

That’s either bad news for Apple, which recently exited the wireless router business and won’t get Apple-specific optimizations, or a great opportunity for Apple to get friendlier with its key Korean supplier. All things considered, I’d call Samsung a dark horse possibility at best — it’s hard to imagine Apple swallowing its pride at this point and relying upon another Samsung solution for a key iPhone feature. But given its current legal situation with Qualcomm, it mightn’t have another practical choice.

Road 3: Intel

Intel is listed as Road 3 for Apple, but it could easily become Apple’s 5G partner in one of two situations: if Intel’s 5G modem development is going better than is publicly known, or if Apple is willing to wait past the first generation of 5G devices. Either is a possibility.

In the 4G era, Intel modems have lagged enough behind Qualcomm’s that Apple felt compelled to slow down the Qualcomm chips in some iPhones to perform comparably to Intel modems found in other iPhones. Without detailed specs for Intel’s upcoming XMM8000 series of 5G modems, many people are assuming — perhaps incorrectly — that Intel will again struggle to match Qualcomm’s performance.

Above: Visitors to Intel’s Mobile World Congress booth on Tuesday, February 27, 2018, are given a first look at a 5G-enabled concept PC. (Credit: Intel Corporation)

The big question right now is whether Intel will have any smartphone-ready 5G modem available in 2019. This week, Intel said only that it will have laptop-ready modems available by late 2019 — a long time to wait — and unlike rivals that are already producing early chips, Intel might just miss the entirety of 2019 for phones. Certainly, Apple and Intel know more than they’ve publicly said on this topic, but the lack of any 5G phone announcement from Intel at a show as big as MWC suggests that Apple will need to pick another path.

A road not taken: Huawei

Without spending too many words on this point, it’s fair to say that even though Huawei announced the first commercially available 5G chipset this week, Apple’s not going to touch it.

Because of its relationship with the Chinese government, Huawei’s been under investigation by the U.S. government for the entire 4G generation, and it has been deliberately frozen out of 5G planning in the U.S. (and soon, likely by Australia as well). Many other companies appear set to use Huawei parts, but Apple won’t use any components that would lock it out of selling phones in its home market.

Road 4: Apple

The last road — and one I’m not going to put much faith in for the time being — is Apple having its own 5G modem ready to go next year. It’s widely known that Apple is actively working on wireless chip development, and Apple-designed W-series chips have already appeared in the Apple Watch, AirPods, and Beats headphones.

However, a full modem would be a big step forward for Apple, and a 5G modem is all but unthinkable right now. As much as Apple would probably love to own this particular component in its devices, 5G is so hugely complicated from an engineering and testing standpoint that I can’t see Apple going its own way with the first 5G iPhone. 2020? 2021? Maybe.

One of the issues is antenna design. Qualcomm clued journalists into this ahead of MWC, noting that 5G device makers will need to find ways to keep multiple antennas accessible, lest data speeds drop dramatically. In an effort to address this for particularly reception-challenged 5G millimeter wave modems, Intel’s laptop solution at MWC was a pair of huge kickstands designed to serve as antennas. Apple would never be OK with a solution like that, but it’s going to need to engineer and test something smarter on its own.

Which road will Apple take?

It’s easy to conclude that Apple will likely rely on Qualcomm, Samsung, or Intel for its first (and maybe even its second) 5G iPhones, then switch to its own modem whenever it’s confident in its network compatibility and performance. But that conclusion leaves two key questions: Which company will be its first 5G modem supplier, and when?

If I had to pick just one of these companies as Apple’s most likely partner, it would come down to a choice between Intel and Qualcomm, with Qualcomm in the lead based solely on today’s publicly available information. Despite Intel’s widely-publicized 5G displays at sporting events, the fact that it hasn’t announced smartphone deals suggests that it has probably fallen behind its rivals in some key way. For Apple, that means either waiting for Intel, or choosing between Qualcomm and Samsung. Its dispute with Qualcomm is over money, versus Samsung, which it still deals with despite issues with both money and copying. Settling the lawsuit with Qualcomm would give Apple immediate access to 5G chips and hence the ability to launch a 5G iPhone.

There’s always the possibility that Apple could sit out the first generation of 5G devices — and obviously, there’s precedent for that with 3G and 4G. I think the stakes for Apple are too high at this point, but if the company’s willing to risk sales, its reputation, and its stock price, it could be 2020 before we see the first 5G iPhone. If so, the market for premium 5G smartphones will be Samsung’s to lose.

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Intimate raises $1.1 million to enable payments for porn and sex services

Something every woman should know - WHY MEN LIE!


Many payment services like the credit card companies won’t go near payments for online porn or sexual services. As a result, the sex industry uses lesser-known payment platforms that take a huge cut. But Intimate has created a payment technology on a blockchain that the startup says will enable better trusted commerce for adult content.

If that starts raising a lot of questions in your mind, then you’re on the right track. Balancing trust, safety, legality, and anonymity — all aspects of the adult industry — aren’t easy to do. It may appear seemy, but London-based Intimate believes it can bring trust and safety into sex commerce. The company is announcing today that Alphabit, a billion-dollar digital currency fund, has invested $1.1 million into Intimate’s ongoing cryptocurrency token presale.

So far, Intimate has raised $5.1 million through the presale for its “open, distributed trust mechanism” for all segments of the adult industry, including interactive content, delivery, and services. The presale is open only to accredited investors in places where it is legal.

As mentioned, porn and sex companies have problems dealing with financial institutions. Many customers that use credit cards will say that their credit card numbers were stolen to pay for porn, and so the credit card companies stopped approving such transactions. That leads to frozen accounts, excessive merchant fees, and further social exclusion for the adult industry, Intimate said.

“Alphabit’s support for intimate’s mission demonstrates that funds see real value in using blockchain to drive social change whilst unlocking new revenue into industries blocked by banks,” said Leah Callon-Butler, cofounder of intimate, in a statement. “Individuals transacting in the adult industry services deserve the same financial services that other industries take for granted.”

Intimate plans to make an alternative option for adult workers, suppliers, and customers, providing the same level of trust and security through the blockchain — which is a transparent and secure ledger that is the backbone of cryptocurrencies such as Bitcoin — that other industries can have.

Above: How Intimate works

Image Credit: Intimate

“Alphabit invests in projects that are solving real-world problems with blockchain technology, and intimate is breaking down barriers to financial services for a traditionally underserved demographic. This is the exact use case crypto has been waiting for,” said Alphabit CEO Liam Robertson, in a statement.

Intimate takes the traditional advantages of blockchain technology a step further by establishing reputation on a distributed ledger. This provides an open platform of trust providing pseudo-anonymous reputation launching with a network of content, interactive content, dating, novelties and love hotel brands worldwide. Intimate said its tech could be applied to escorts, livecam operators, porn, and even dating apps.

Intimate was founded in October, and it has 15 people. Much of the team has been working together since 2013 when Reuben Coppa, Intimate cofounder, started ABA Technologies, which introduced the first Bitcoin ATMs in Australia.

Coppa said in an email that even “so-called progressive innovative companies, like Stripe and PayPal, won’t deal with the adult industry.” Providers of payment services for the adult industry can often take a 25 percent cut of the transaction. Or they can freeze a service provider’s account without warning if they receive a small percentage of chargebacks, Coppa said.

“The adult industry deserves the same respect and the same business services as any other,” said Nathan Smale, cofounder and director of operations at Intimate, in an email.

The Intimate token (ITM) uses the Ethereum blockchain to verify payments. It also verifies a person’s reputation, particularly if they have used adult services in the past and have received a stamp of approval from the other party. Once a customer or a service provider has a good reputation, others can verify the reputation and are more likely to trust it, even though the parties remain anonymous.

Intimate requires a reputation rating to be attached to every transaction, and it says this foundation of trust will lead to more commerce. Coppa also started a company called Rendevu, an on-demand platform for adult services providers such as escorts. That was where he discovered the problem related to payments for adult services. While legal, Rendevu (dubbed the Uber of sex) had trouble making its transactions happen efficiently. Many transactions simply don’t happen.

The fact that Intimate can introduce a reputation system into the payment platform is important, the company said. If sex workers can verify the reputation of a client or use the platform to report a disreputable client, then the work becomes a lot safer, Intimate said. Disreputable clients will soon find they can’t make payments through the system anymore, and will be weeded out.

Of course, people could argue that enabling better commerce in the sex industry will only lead to more illegal activities, such as sex trafficking and forced labor.

Above: Charlotte Rose

Image Credit: Intimate

Intimate said that the adult industry has always been a driver of innovation, whether it was the VHS tape or the mainstreaming of porn on the Internet. It makes sense that the industry will again unlock the ​potential ​of ​blockchain ​and ​cryptocurrencies, Intimate said.

Rivals include Live Stars. Intimate’s advisors include Charlotte Rose, an English sex worker, “dominatrix, sexual trainer, and political candidate” in Nottingham, England.

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Tuesday, February 27, 2018

Todd Hollenshead takes his id Software expertise to Nerve Software

Something every woman should know - WHY MEN LIE!


Todd Hollenshead, the former president and CEO of id Software, has joined Nerve Software as its business manager. He’ll be the top business guy alongside Nerve founder Brandon James, who will lead game development at the Dallas company.

Hollenshead negotiated the $100 million-plus sale of id — the maker of games such as Doom, Quake, and Rage — to Bethesda Softworks in 2009, and then he left the company in 2013. Starting in 1996, he began work as the “biz guy” who handled all of the business matters while graphics wizard John Carmack ran game development. He eventually got the loftier title of president and CEO, and left after 17 years.

At indie game company Nerve Software, Hollenshead will take on the title of business manager. He will be responsible for overall company growth and strategic partnerships, while James will lead creative and title development.

Above: An Eternity on Pine Bluff Lane is a VR title for Oculus and Vive.

Image Credit: Nerve Software

“Brandon and I kept in touch, and more recently I was doing business consulting for Nerve,” Hollenshead said in an interview with GamesBeat. “It became apparent it needed a full time scope and attention. I had the ability to step in and do that, as business is in my wheelhouse.”

Founded in 2001, Nerve Software has been a work-for-hire studio that has partnered with multiple game industry titans in bringing some of the world’s most popular game franchises to market, including titles in Activision’s Call of Duty series, id Software’s Doom, Quake, and Wolfenstein franchises, as well as Super Lucky’s Tale from Playful and multiple projects with Gearbox Software.

The studio is also developing original titles targeting the Nintendo Switch platform and bleeding-edge VR experiences.

“We are working on an action puzzle game called Burnstar for the Nintendo Switch,” Hollenshead said. “We are searching for a publisher for a VR title we developed internally.”

That VR game is called An Eternity on Pine Bluff Lane.

Above: Todd Hollenshead back in 2011.

Image Credit: Dean Takahashi

“I could not be more thrilled with this announcement. After working together at id Software, Todd is without question the best person to realize my vision, and propel Nerve Software to the next level,” said James, president, in a statement. “Todd’s reputation among publishers, developers, partners and the community is unmatched.”

Hollenshead joined id Software as CEO in 1996. During his tenure, he grew the studio from 13 employees to 200-plus. He oversaw the release of dozens of blockbuster titles and licensed products.

“I was the biz guy at id, and it would have been pretentious back then to call myself CEO. Brandon worked for me at id in the late 1990s,” Hollenshead said. “He went on to found Nerve Software and worked on id titles like Return to Castle Wolfenstein.”

Above: Nerve Software

Image Credit: Nerve Software

Nerve worked on multiplayer titles such as the Call of Duty games. Hollenshead started consulting in November for Nerve, and then he started full time in January. Hollenshead said he was impressed with Nintendo’s performance with the Switch.

“They’ve been revising their expectations upward, and we see the Switch as a match for the kind of games we are making at Nerve,” Hollenshead said. “It matches the gameplay experience we are trying to deliver.”

Both Burnstar and An Eternity on Pine Bluff Lane are expected to come out this year. As for the challenge of returning to a small game company, Hollenshead said, “Things are super dynamic at a smaller company, for better or worse. You are nimble, but you are always scrapping from month to month. It’s a new challenge every week, and it’s not always predictable. That’s what keeps it engaging and exciting for me.”

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Monday, February 26, 2018

97% of Customers Read Online Reviews. Here’s How to Make Sure Yours are in the Top 1%

Something every woman should know - WHY MEN LIE!

When was the last time you tried a new restaurant without a recommendation?

If you’re like me, it’s probably been a while.

Everyone you’ve ever met is just naturally inclined to seek the opinion of others before trying something new.

On your own, you don’t know if that new ramen house down the street is any good, but your brother says he took a date there and had a great time.

That carries weight in your decision making as a consumer.

A staggering 97% of customers read online reviews before they buy. And almost half of those interviewed will only trust 4-stars or better.

So you should pay attention the quality of your business’s reviews.

The issue for you is that winning five-star reviews takes time.

To make matters worse, many businesses see social proof as being largely out of their control. Consumers “feel the way they feel” about your business, even if you do everything right.

But I don’t think we should accept that.

Everything you do as a business should be calculated and purposeful, so leaving such a vital element to chance is crazy.

There are methods that allow you to win more good reviews, faster, and with better results.

You just have to know where to look.

Where do you start? By knowing just how reviews work and how much they do impact your bottom line.

Here’s Why You Should Care

I’ve worked with business owners that didn’t care about online reviews, and it always bugged me.

You put so much money, sweat, and grit into something just to “not care” that someone says you can do better? No!

But even if you’re one of those that “doesn’t care,” there are data-driven conclusions that undeniably prove why reviews are important.

One of the best examples I’ve seen comes from a study published in the Wall Street Journal by some environmental researchers:

They were attempting to convince consumers to save money by using fans in the summer instead of air conditioning.

The most convincing argument? Social proof that their neighbors were already doing it.

But that’s just the tip of the iceberg. There so much more to consider.

Invesp found that consumers will actually spend more if your business is well-reviewed:

What else in your business provides a 31% increase in revenue that you can do today?

You could probably fire someone, but that’s not adding revenue, it’s just cutting cost. And you’ll probably regret it.

My point is: you don’t have many other avenues to see a hike in spending like that for your business other than 5-star reviews.

Or you can think of it in the negative.

Bad reviews are hurting your business and affecting your online performance. That dip you’ve seen in earnings over the last few years might be tied to how poorly you’re being reviewed.

A single negative review from a user could immediately drop your sales anywhere from 5-8%.

I’m not sure about you, but there have been plenty of times when I don’t think I could afford a dip like that.

Even if you don’t think it’s a big deal, a stall that big can severely dampen momentum and morale.

And what about your existing customers? Do they read reviews?

Actually, yes.

Positive rankings actually drive 18% higher loyalty and 21% higher purchase satisfaction from customers.

And when you’re spending 5 – 25 times more to win a new customer as opposed to retaining one, that 18% loyalty rate looks pretty good.

Plus higher satisfaction improves your odds of getting more positive reviews. That’s just simple math.

So at this point, I hope you’re convinced about the importance of online reviews. Because now we’re going to talk about how to make sure yours are in the top 1%.

Know Where to Position Yourself

There are plenty of reviewing sites on the web these days. But not all of them are created equal.

For example, Yellow Pages was the giant of directory listings in the last century.

But most people don’t look to them now as a trusted source when they’re researching an unknown business.

Focusing all of your efforts on an underserved source is just a waste of time.

You need to aim for reviews on the review sites that are going to convert. These sites should be well-known and make it easy to leave reviews.

So where do the most influential reviews occur?

In most cases, the Big 3 are Google, Facebook, and Yelp.

As you can see, these sites have a combined average just shy of 300 million visitors each month.

They’re also suitable for any business, which makes them one of the digital lifelines of many local businesses.

And while the statistics will always vary from business to business, a combined 83% of patrons of service-related industries relied on Google, Yelp, and Facebook.

If you’re not getting reviews on one of these sites, it’s most likely for one of two reasons. You’re either:

  1. Not on the site at all.
  2. Or you’ve made it difficult to find and review you.

The good news is that both of those issues are very easy to fix. Let’s start with Facebook.

Facebook Reviews

Facebook is an insanely popular site with over 2.2 billion users. Being well-liked on this platform isn’t something that’s optional for most businesses.

The catch is, no one is going to leave reviews if you make it hard to find.

Just like friction in a sales funnel, the momentum will die if your customer has to go on a long search for your reviews.

So don’t make it too difficult for your visitor to progress to the next step. Otherwise, by the time they get there, their enthusiasm is gone.

If they can click once, write a review, and then submit, the experience is relatively frictionless. But if they have to hunt through a page to find where to go, the misdirection will curb momentum.

That’s why the First Law of Sales Funnel Friction is visibility.

So here’s how to make sure your Facebook review options are easily accessible.

If you’re opting to allow reviews on Facebook, you’ll want to start by making sure your Review tab is activated and visible for your visitors.

You can opt out of getting Facebook reviews, but I highly recommend you allow it.

Many business owners don’t even know this feature can be turned on, or that it’s off in the first place. So you’ll want to double check.

Setting it up correctly provides a subtle proposition to anyone who visits your Facebook profile.

Go to your Page’s Settings tab, scroll down to the Edit Page section to where it says “Reviews,” and turn them on.

Once you’ve turned reviews on, you want to make sure that they’re visible to your Page’s visitors.

Not all of Facebook’s Pages are set up to display reviews, so you’ll need to look at your Template options.

Just above where you turned on your reviews, you’ll see an option to select your Template.

Look through the options to find one that suits the type of business you have. Or, just opt to go with the default “Business” version.

When you’ve picked a template, scroll down to make sure that reviews are supported:

You’re now set up to receive and display reviews on Facebook.

Yelp

Now that you’re set up on Facebook let’s take a trip over to your Yelp page.

Failing to be on Yelp means you won’t be successful, especially if you’re a locally-based business.

If you want proof of Yelp’s success with local businesses, look no further than the laundry list of Case Studies on their website.

Yelp does require a little more of a hands-on approach than Facebook, though.

That’s because it weighs some reviews above others. Yelp is unique as it tries to always display the reviews that it deems “most helpful.”

While you may not agree that a one or two-star review could be helpful, Yelp has a fair process in place.

They weigh the overall history of the reviewer, the feedback left on each review (e.g., a like on a review) as well as the quality of the reviews you already have to determine how to incorporate each new review.

How does this work for you?

The simple answer is that you need to get as many high-quality reviews as possible. Doing so will bring all of those well-reviewed benefits we discussed earlier.

While you can’t directly ask for reviews on Yelp, as that breaks their terms of service agreement, you can ask people to “check you out on Yelp.” Any format of that works just so long as you don’t ask for a review.

So your best bet for positioning on Yelp is actually just personal pushing.

Set up your Yelp profile, claim your business, and display the sticker they send you in a prominent location.

Then when you’re interacting with customers and receive positive feedback, direct them toward Yelp.

You can even include the Yelp badge on your website or email signature. It will encourage new visitors to check out your reviews and possibly even remind them to review you themselves.

It’s one of the ways Yelp stands out as a useful reviewing and recommendation source against their competition.

Advertising doesn’t give you any extra benefits.

So instead, incentivize frequent reviewers to visit your business and leave favorable reviews.

Google

Google offers a free business listing for all businesses known as Google My Business.

It complements your existing web presence by giving your business a home on Google while allowing customers to find you, read reviews, or leave them once they’ve visited.

To claim your business, you simply have to verify that you are the owner with Google.

Once you’re set up, you’ll start appearing in Google’s listings for your business category. Viewers will then be able to find you and leave reviews, just like with Facebook and Yelp.

Now that you’re everywhere you need to be to get reviews, let’s look at a few techniques that you can start implementing to win high-quality social proof quickly.

Tip #1: Just ask for a review

Many think it’s awkward to ask, but it’s really not.

Think about it like you’re asking a friend if you can borrow their toolbox for a project.

You wouldn’t just beat around the bush and hope that your friend understands subtle hints that you need to borrow their stuff. You’d just come right out and say it!

The same thing works for reviews. Any one-on-one format is an opportunity to find a way to ask for feedback.

Like email. Check out how Aaron’s Auto does it:

They send a personalized email that directly asks for feedback and provides the links. This makes it easy for the receiver to leave a review.

You can use a service like BirdEye that will make it easy for customers to submit their reviews. They’ll simply get an email asking how their experience was, and they’ll click a link to make it easy to review your product or service.

Of course, asking in person is just as good.

I see customers approach a business owner to let them know how good their product or service is all the time. Take those opportunities to ask if they’d be willing to leave feedback!

And it’s easy for them if your business is set up properly.

Take this example shared by Socially Sorted:

When Facebook prompted her to write a review, this was the response. Otherwise, she probably would have neglected leaving a review altogether.

But if you’re not set up as we mentioned earlier, then you’ll be missing out on positive reviews.

Bonus tip: Make sure you direct your customer to the most important reviewing sites.

Sometimes your payment processor or point-of-sale will allow you to receive feedback as well.

Use this information to improve, but then use it as an opportunity to piggyback on your positive experiences and push them to a more visible location.

Here’s an example from the popular POS Square:

All three provide good feedback but aren’t visible to the outside world. Thank your customer, and then push them toward a more visible platform.

Tip #2: Don’t freak out when you get a bad review

One of the worst things you could ever do as a business owner is attack a bad review.

It’s easy to get caught up in the emotions of a bad review. But don’t let them run your response.

If you respond negatively – or not at all, future customers and prospects will see your response and make a decision about your business off of it.

So always made sure to create a positive spin on a less-than-stellar review. Take this one for example:

Many shop owners would see that and immediately go to the barista, tell them what they did wrong, and then leave no response.

Instead, this business took the opportunity to explain their policy on sub-par beverages!

Now anyone who reads that review will know that if their drink isn’t what they wanted, they can get a new one.

The best part about this particular instance?

This review was initially a one-star review. Now it’s a two star.

Simply keeping your cool and responding with professional courtesy can raise a bad review to a not so bad one.

Plus, you can always use the opportunity to further explain your company policies and attention to customer service.

Tip #3: Optimize social proof on your website

You may have noticed that many sites these days are putting customer testimonials right on their homepage. There’s a good reason for that.

Social proof has long been used as a way to ease the minds of new customers. And that’s why it’s starting to pop up on more than just review sites.

These short statements on your site‘ from satisfied customers are a proven method to help your conversion rates.

Here’s an example from HubSpot of how you can leverage reviews on a landing page:

As you can see, they use a variety of clients that give feedback in their unique voice. It builds trust and pushes the reader to dig a little deeper into their product.

I highly recommend finding a way to take some of your reviews and sprinkle online testimonials throughout your website to help improve your conversion results and prompt further reviews.

Tip #4: Offer incentives to employees

It’s tempting as a business owner to provide a discount or a free item in exchange for a review.

That’s not always a good idea though.

There have been instances of businesses incentivizing customers that resulted in the FTC stepping in and laying down some hefty punishments for buying or falsifying reviews.

It’s also against a site like Yelp’s terms of service agreement, so you could lose your hard-earned reviews if you get caught.

But finding a way to incentivize your employees to ask is a good way to get more positive reviews.

Many employees take pride in their work but don’t always ask for a positive review. Training your team to ask, especially after a good experience, can give your business and employees valuable feedback.

Offer a prize or special perk to the employee with the most reviews and then watch the magic happen.

You might also notice that you can buy 5-star reviews from sites like Fiverr or Upwork.

While that may sound like a good idea, it can backfire in more ways than a government crackdown.

Buying all those reviews will likely make your real customers suspicious. And when an out-of-place detail gets noticed, you can say goodbye to your reputation.

Conclusion

Online reviews are a vital method of winning new business in every industry. They’re seen by almost everyone and play heavily into your success both offline and online.

In the ebb and flow of business, it can be difficult to always do everything that’s needed. But failing to prioritize online reviews is more costly than many realize.

Doing everything you can to win good reviews is in many ways just good business sense because the majority of consumers look to reviews before making their decision.

Prioritize your customer’s reviews on platforms like Facebook, Yelp, and Google. And take some time to make sure they’re set up so that it’s easy to review your business.

Then be active in your approach to winning more positive reviews. Get out there and ask when you interact with customers. Find the opportunity in negative feedback. Leverage your existing social proof to drive more customers to leave positive reviews. And make sure you’re training your team to help you acquire reviews on a daily basis.

Successful reviews may not happen overnight. Think of it like any other process in your business. It takes work to be in the top 1% of anything, but it sure feels good when you finally get there and start seeing the customers roll in from it.

What hacks do you use to get positive reviews for your business?

About the Author: Neil Patel is the cofounder of Neil Patel Digital.

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Wednesday, February 21, 2018

The RetroBeat: Nintendo’s legendary Star Fox turns 25, but does it have a future?

Something every woman should know - WHY MEN LIE!


Star Fox came out for the Super Nintendo on February 21, 1993. Yup, the anthropomorphic animal space shooter turns 25 years old today.

I remember getting Star Fox as an Easter present shortly after its release. I was only 6 at the time, but I knew the game was a big deal. Star Fox was one of the first games I ever played with 3D graphics. This was an especially impressive feat on the Super Nintendo, a system that was already a couple of years old at the time. But Star Fox wasn’t just a technical marvel. The on-rails shooting was fun, but Nintendo pumped the rather simple shooter full of personality.

My favorite part of Star Fox is the the very beginning. The warning sirens blaring, the Star Fox crew introducing themselves (and their adorable, nonsensical voice lines) as they report in, and then the transition into the first level.

Star Fox is fun, but it succeeded first as a technical showpiece and as a way for Nintendo to get its bearings on 3D gaming. This tradition continued with Star Fox 64, one of the Nintendo 64’s best-looking games. It’s pretty much a remake — just four years later — of the original, but Star Fox 64 was able to show just how far 3D gaming had come in such a short time.

After that, the series’ reputation becomes a bit more muddied. Nintendo stopped using it as a franchise to show off technological advancements. Heck, Nintendo itself would stop trying to beat its competitors with sheer hardware power, instead focusing on features and gimmicks like motion controls for the Wii.

The GameCube had Star Fox Adventures, a Zelda-like action role-playing game from Rare that was never supposed to be a Star Fox game, and Star Fox: Assault, which featured awkward, on-foot third-person shooter segments. Nintendo was desperately trying to find a way to keep Star Fox fresh without doing another Star Fox 64-style retread, but nothing stuck.

Star Fox Command for the DS introduced turn-based strategy aspects. It was a better fit than, you know, dinosaurs, but it still felt like an unnecessary addition. Star Fox skipped the Wii entirely.

Above: Star Fox Zero.

Image Credit: Nintendo

Star Fox Zero was one of Nintendo’s last major games for the Wii U, a console that failed to ever garner much excitement or sails. Zero had a similar structure to the original Star Fox and Star Fox 64, but once again tried to do something new by mandating motion controls. Although I enjoyed it, many fans rejected Star Fox Zero and felt that the motion controls were unwieldy.

Oddly, the most successful new Star Fox game since Star Fox 64 came out for the Super Nintendo last year … kind of. Star Fox 2 was supposed to launched for the Super Nintendo toward the end of its life, but Nintendo cancelled the project when it was practically done in order to focus on Star Fox 64. But when the SNES Classic Edition hit the shelves last year, Nintendo included Star Fox 2 as bonus.

Having a long-lost game plucked out of the past and made officially available is one heck of a bonus, but Star Fox 2 is also a fun game. It plays similarly to the original, but its structure is less linear. And it’s easier to forgive its aged graphics when you accept them as a novelty on a retro gaming console.

Above: Star Fox 2 is a cool bonus.

Image Credit: Nintendo

Of course, the original Star Fox is also on the SNES Classic Edition. It’s strange playing it all these years later. Although the graphics are outdated, there’s still a novelty to the simple geometric shapes that make up the ships, enemies, and worlds. And it’s still satisfying to do barrel rolls and shoot down bosses.

I’m not sure what kind of a future Star Fox has. At some point, I expect Nintendo to look at the series again when it needs a new title for the Switch. But Nintendo has tried for years to find a way to evolve the series with little success. The Switch’s limited hardware means that Nintendo can’t go back to using Star Fox as a technical showpiece. I’m not sure how you make Star Fox exciting again.

But whatever the series’ future becomes, the original Star Fox deserves that special place in our hearts that it barrel rolled into 25 years ago.

The RetroBeat is a weekly column that looks at gaming’s past, diving into classics, new retro titles, or looking at how old favorites — and their design techniques — inspire today’s market and experiences. If you have any retro-themed projects or scoops you’d like to send my way, please contact me.

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Thursday, February 15, 2018

The RetroBeat: A new N64 cartridge? 40 Winks wakes up after a long slumber

Something every woman should know - WHY MEN LIE!


You’ve probably never heard of 40 Winks before. It’s an unremarkable 3D platformer that came out for the PlayStation in 1999. It’s also about to become a new game for the Nintendo 64. In fact, 40 Winks will be the console’s first new title since Nintendo discontinued the system in 2003.

GT Interactive always intended 40 Winks to have a Nintendo 64 port, but the publisher canceled it amid financial troubles. Infogrames Entertainment, now known as Atari, would acquire a controlling interest in GT in 1999. But now Piko Interactive, a studio that focuses on retro games and creating new works for older consoles, is going to finally bring the platformer to Nintendo’s classic system. Piko Interactive started a Kickstarter on February 12 to raise $20,000 to create cartridges for 40 Winks. The campaign has already raised over $57,000.

That might seem like a small goal for a game seeking crowdfunding. By comparison, the recent indie 3D platformer Yooka-Laylee started with a goal of about $245,000. But Piko isn’t developing a new game. Its funds are going toward things such as designing and creating packaging. The game, code and all, exists. Piko just has to put it on a cart.

Above: Yup, that’s a game from 1999.

But even if it’s not a massive goal, 40 Winks met it quickly. I asked Piko if this surprised the publisher.

“We are extremely surprised, but at the same time, we knew a N64 project would have the potential of something like this happening,” Piko told me.

The Nintendo 64 is a hot retro commodity right now. The system was the top-selling old console at retro gaming stores over the last holiday season. Nintendo fans (including me) are fantasizing about a Nintendo 64 Classic Edition to complement the NES and Super NES boxes from the past two years.

40 Winks is a fun project because it promises to be a new Nintendo 64 game. The idea of someone printing Nintendo 64 cartridges in 2018 is novel. 40 Winks itself isn’t really the draw. It’s not exactly a lost game, since it did come out on the PlayStation. According to review aggregator GameRankings, the platformer has an average score of about 66 out of 100. If you look at screenshots, 40 Winks look derivative of Rare platformers like Banjo-Kazooie.

Above: Ahh, muddy textures.

Image Credit: Piko

But the Nintendo 64 version will have some difference over the PlayStation release. Its cutscenes will run in-game and not be pre-rendered, and it will also feature a two-player cooperative mode.

And even if it isn’t a masterpiece, the Nintendo 64 has a reputation for being a home to some of the best 3D platformers ever, including Super Mario 64 and Banjo-Kazooie. And many Nintendo 64 fans never had a PlayStation. It’s enticing to have a new 3D platformer for the system.

Piko also has plenty of experience releasing retro games. It sells cartridges for unreleased games like Mr. Bloopy Saves the World for the Super Nintendo and titles previously exclusive to specific regions, like Water Margin: The Tales of Clouds and Winds for the Sega Genesis. They even sell games for the Atari Jaguar.

Above: It’s not a N64 platformer without talking heads.

40 Winks is the company’s first Nintendo 64 project, and it’s also the company’s first Kickstarter. Now that it’s met its goal, crowdfunders can help meet stretch goals. At $60, those who pledge the $100 tier or more will get a special 40 Winks Nintendo 64 controller. Passing $125,000 will unlock a special 40 Winks Nintendo 64 console, while $250,000 will have Piko working on a Dreamcast version of the game. Both of those items would be available as purchasable add-ons for backers.

You need to spend at least $40 on the campaign to get a cartridge of the game, but that’s only the cartridge. Spending $55 gets you the complete box.

If that seems like too much money for you, pledging $8 will give you a digital code for an eventual Steam release of 40 Winks. But where is the fun in that?

The RetroBeat is a weekly column that looks at gaming’s past, diving into classics, new retro titles, or looking at how old favorites — and their design techniques — inspire today’s market and experiences. If you have any retro-themed projects or scoops you’d like to send my way, please contact me.

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Wednesday, February 14, 2018

Tinyclues Welcomes Katy Bennett to Drive Growth in the UK and Ireland

Something every woman should know - WHY MEN LIE!


LONDON–(BUSINESS WIRE)–February 14, 2018–

Tinyclues, provider of a leading AI-first marketing campaign intelligence solution, today announced the appointment of Katy Bennett as sales director, UK and Ireland. Bennett’s primary role will be to lead and strengthen the regional sales team and to continue the company’s truly exciting record of global growth. Tinyclues doubled its annual revenue in 2017, as brands embraced the company’s AI-first marketing campaign solution to win new sources of revenue and improve customer experience.

This press release features multimedia. View the full release here: http://www.businesswire.com/news/home/20180214005852/en/

Katy Bennett, Tinyclues (Photo: Business Wire)

Katy Bennett, Tinyclues (Photo: Business Wire)

Bennett is a seasoned sales leader of great passion. She brings to Tinyclues her 18 years’ experience working with organizations to understand their customers and implement automated, data-driven customer engagement solutions. She has deep knowledge of the UK marketing industry and of the challenges faced by marketers in often crowded consumer markets. She joins Tinyclues from Mapp Digital, where she led the UK sales team. Previous appointments also include sales and management roles with Teradata, Webtrends and eCircle.

“Every day, consumers are bombarded by brand communications,” said Bennett. “Campaign marketers are finding it ever harder to reach people and drive up campaign revenues, while simultaneously respecting and seeking to elevate customer experience.”

Commenting on her appointment, she continued: “The Tinyclues AI-first solution offers brands the campaign intelligence layer they need to identify future buyers for any campaign with incredible accuracy. Marketers can target offers that hook customer interest, while also orchestrating campaign sets to optimize results. There’s real energy and spirit at Tinyclues and I’m very excited to be joining the team!”

Bennett has worked with clients from the largest global enterprises to the most agile of start-ups, from a broad spectrum of sectors, most notably retail and financial services. She has a reputation for being dedicated to customer satisfaction and long term client relationships.

Brands are showing huge interest in AI-first marketing solutions to improve their revenues and customer experience ratings and we are delighted to have Katy join our amazing team here at Tinyclues to help us capitalize on this opportunity and continue our fantastic growth story,” said Matthieu Chouard, SVP sales, EMEA at Tinyclues. “Katy’s clear successes in driving revenue for digital marketing businesses, her experience at leading sales teams and her passion for digital marketing give me great confidence in her ability to help drive us forward in the UK and Ireland.

Bennett has a degree in English from the University of Sheffield. She is an excellent artist and gifted illustrator.

About Tinyclues
Tinyclues is the leading AI-first Marketing Campaign Intelligence solution enabling companies to generate additional revenue through intelligent campaign targeting and planning. Tinyclues’ solution uses Deep Artificial Intelligence to identify future buyers for any promoted item, even in the absence of recent intent. Companies like Brandalley, Cdiscount, Club Med, Corsair, Fnac, Lacoste, La Redoute, Manor, Rue du Commerce, Vente-privee, Sarenza, Vestiaire Collective, Voyages-sncf.com and more are using Tinyclues to optimize and orchestrate more than 600 million messages per month across channels such as email, mobile push notifications, direct mail, call centers or Facebook to generate quantified and sustainable additional revenue. Tinyclues has been listed as a Vendor to Watch in Gartner’s 2017 Magic Quadrant for Digital Marketing Analytics.

For more information, visit http://www.tinyclues.com
Twitter: @tinyclues

Tinyclues
Caroline Tailleferd, Tel: +33 6 11 64 87 37
E-mail: caroline.tailleferd@tinyclues.com

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Digital Identity Pioneer IdentityMind Global Lands $10 Million Series C

Something every woman should know - WHY MEN LIE!


Investment to meet global demand for digital identities and IdentityMind’s RegTech platform used in automation of compliance operations, risk management, cryptocurrencies, ICOs and fraud prevention solutions

PALO ALTO, Calif.–(BUSINESS WIRE)–February 14, 2018–

IdentityMind Global™, the leader in Digital Identities You Can Trust, today announced that it has closed a $10 million Series C round of financing. In addition to all existing investors, the round was co-led by Benhamou Global Ventures and Eastern Link Capital and included Hanna Ventures, Overstock.com, and Zanadu Capital Partners.

IdentityMind provides a SaaS RegTech platform that builds, maintains and analyzes digital identities worldwide, allowing companies to perform identity proofing, risk-based authentication, regulatory identification, and to detect and prevent identity fraud.

According to Garrett Gafke, President and CEO, IdentityMind Global, the new funds will be used to drive expansion within international markets (Asia, Latin America and Europe), sales, marketing, and the company’s new business unit specifically dedicated to providing know your customer (KYC) and anti-money laundering (AML) solutions to address the regulatory and compliance requirements of the rapidly growing Initial Coin Offering (ICO) and cryptocurrency markets.

“We feel privileged to be working with an elite group of high quality investors who have a proven track record of success,” said Gafke. “The market demand for digital identity-based solutions in today’s global digital economy is booming. IdentityMind, the pioneer in digital identities, with hundreds of customers spanning six continents, is uniquely positioned to meet growing global market demand.”

Market research firm Frost & Sullivan estimates the global RegTech market could reach $6.45 billion by 2020. IdentityMind’s platform – uniquely built upon digital identities – provides AML, including KYC, transaction monitoring, sanctions screening and fraud prevention solutions. Further accelerating RegTech growth in financial services and virtually every industry in 2018 is the May 25, 2018 EU General Data Protection Regulation (GDPR) which dictates how companies address data privacy and protection in Europe. IdentityMind fully complies with GDPR and supports customers looking for a GDPR compliant RegTech solution.

Eastern Link Capital, a China focused private equity fund and new addition to the IdentityMind investment team, provides deep domain experience and knowledge of the Chinese and Asian markets. IdentityMInd recently opened an office in Beijing, China to capitalize on these opportunities.

“We’re excited to join the IdentityMind investment team and see the indispensable value they deliver to any company conducting digital business,” said Yudong Hou, Managing Partner, Eastern Link Capital. “The ongoing growth of synthetic or stolen identities requires digital identity-based solutions to prevent identity fraud and maintain the integrity of the global digital economy. IdentityMind has been identified as a ‘go to’ partner for those companies needing to implement an effective defense to identity thieves, online fraudsters, and money launderers worldwide.”

Demand for identity-based solutions is exploding given that global identity theft, associated with non-stop data breaches and the corresponding loss of personally identifiable information (PII), continues to grow. According to the 2017 Norton Cyber Security Insights Report, cyber-criminals were responsible for incurring $172 billion worth of damages to 978 million consumers in 20 countries in 2017.

“IdentityMind has been at the forefront of helping companies navigate the regulatory compliance waters of the fast-growing, multi-billion dollar cryptocurrency and ICO industry,” said Patrick Byrne, CEO, Overstock.com, and an investor in IdentityMind. “ICOs and cryptocurrencies are going mainstream and IdentityMind is one of the key players in helping ensure transparency, legitimacy, security and compliance which will only lead to faster and greater marketplace adoption.” In the last six months, IdentityMind has worked with over 40 ICO customers, evaluating more than 150,000 users around the world who contributed almost a billion dollars in digital currency.

“We’re excited to continue to invest in IdentityMind,” said Eric Buatois, Managing Partner, Benhamou Global Ventures. “Our investment confidence is based on IdentityMind’s continued dynamic growth, global expansion, penetration of new and exciting markets, and increasing customer demand for the company’s identity-based solutions.”

Resources

For more information, visit IdentityMind on Web, Twitter, LinkedIn, Facebook, Blog, Google+.

About IdentityMind Global

IdentityMind Global, the leader in Digital Identities You Can Trust, provides a SaaS platform that builds, maintains and analyzes digital identities worldwide, allowing companies to perform identity proofing, risk-based authentication, regulatory identification, and to detect and prevent identity fraud. Built-in transaction monitoring enables e-commerce fraud prevention, anti-money laundering (AML), and counter terrorism financing (CTF). Our patented eDNA™ technology securely tracks the entities involved in each transaction (e.g. onboarding, account origination, money transfers, online payments, etc.) to build unique digital identity trust reputations. This reputation is anonymously shared between customers in IdentityMind’s Global Identity Network.

© 2018 IdentityMind Global. All rights reserved. IdentityMind Global and the IdentityMind logo are trademarks or registered trademarks of IdentityMind Global in the United States and other countries. All other brand, service or product names are trademarks or registered trademarks of their respective companies or owners.

IdentityMind Global
Dan Rampe, 415-205-9378
Director of Corporate Communications
drampe@identitymind.com

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