Wednesday, May 10, 2017

8 Can't-Miss Off-Page SEO Strategies to Build Your Online Reputation

Something every woman should know - WHY MEN LIE!

Posted by ronell-smith

Off-page SEO is the act of optimizing your brand’s online and offline footprint through the use of content, relationships, and links to create an optimal experience for prospects and search engine crawl bots. It typically leads to gradual increases in positive brand mentions, search rankings, traffic to your site, and conversions.

Sounds fairly straightforward, right?

Well, for the attorney seated in front of me in my kid’s elementary school lunchroom, I might as well have just told him the earth is flat.

"That makes no sense to me," he said, pushing his chin forward and tilting his head, as if waiting for me to admit that I was pulling his leg. "You mean, there’s all this stuff [an SEO] does on my site? And there is stuff that we — me, my team and [the SEO] — should be doing off our site as well? That’s like telling me, 'It’s not enough that you live and pay for a nice house in a gated community. You also need to guard the gate to the community and pick up trash along the road leading up to your driveway.'"

His example could not have been more apt.

"Not caring about off-site SEO is like having that great house in the gated community, but none of your friends want to visit because they’ve heard from others that it smells like vomit on the inside, and no one they talk to can either confirm or deny it."

By imagining your website as a home you'd like people to visit, it's easier to see the value of off-site SEO.

I continued: "It’s not enough to only care about your website/brand or your house/neighborhood; you must always be working to enhance its reputation to ensure others will desire to visit/learn more about it."

He saw the light.

"So basically we do off-site SEO to ensure the work we do onsite and as a brand are most effective?" he asked.

Exactly!

What off-page SEO is and why your brand cannot afford to ignore it

In the SEO world, we don’t need to be convinced of the value of off-page SEO.

We know that well before people seek our brands out, they have formed an opinion of it based on reviews, comments from friends, family members, or online acquaintances, and whatever information we can glean online or offline (apart from your website).

Therefore, we’d be fools to disavow making off-page SEO a priority, given how important it is.

However, the more common mistake — among SEOs at least — is to see off-page SEO through only the prism of link building, which, while important, is not the be-all and end-all of off-page SEO.

That is, in working to build your brand’s off-page SEO prowess, links are certainly a benefit, not the goal.

Think of it this way:

  • Goal of off-page SEO: To accumulate positive signals and interactions for your brand, with the hope of those factors being a net positive.
  • Benefit(s) of off-page SEO: Brand mentions, positive reviews, links, etc.

So while it’s important to think of links when making off-page SEO a priority, it’s also vital that you (a) view them in context (important but not singularly so) and (b) give priority to the host of factors that lead to off-page SEO providing a boost for your brand.

Those factors include, but are not limited to, creating an excellent, worthwhile product or service; guest posting on popular, relevant blogs; building relationships with influencers; earning positive press; capturing positive reviews and responding to negative reviews; and monitoring mentions of your brand, to name a few.

Because our goal is to create a post that’s accessible, interesting and immediately useful, we’ll break down what we think are 8 key areas worth focusing on for off-page SEO under three umbrellas:

  • Brand
  • Audience
  • Content

The intention is to provide a prism through which you can more easily categorize your efforts and a framework by which you can make those efforts a reality.

Brand

"No amount of SEO in the world can help a crappy product or service (at least not for long)." This is a sentence I frequently utter to folks who refuse to prioritize what they offer in favor of trying to put lipstick on a pig.

#1: Create a 10X product or service

When your product or service is recognized as the best in its class, your job as SEO becomes much, much easier.

That’s because both online and offline, people are likely saying great things about the product and brand, which leads to visits to your website, positive reviews on third-party sites, and increased sales of the product.

This only occurs, however, if you focus first and foremost on creating the best product you can.

Easier said than done, I know.

Here’s a great place to start, depending upon where your product/service is in the evolution cycle:

  • Existing product: Deliver the goods on features customers would most benefit from based on requests and complaints online regarding competing products.
  • New product: Focus on the most essential benefits your new product can provide to the prospective audience. When you do this, you remove objections and features present themselves.

#2: Customer service

No one who’s watched the United Airlines meltdown needs to be sold on the value of customer service as an effective asset for off-site SEO. The brand will be paying for that epic disaster for years as millions of folks continue to share the video and images of the event.

It’s not hard to imagine how poor customer service has made the brand’s SEO and PR teams’ reputation management efforts a nightmare.

For your brand, focus on a singular goal: Leaving everyone your brand/brand spokespeople comes into contact with — online or offline — feeling as though the interaction could not have been more positive.

For example, at in-person events, make sure staffers wear a smile, empathetically interact with everyone they meet, and go out of their way to answer questions or provide general help. It also means ensuring any content you create leaves people feeling good about your brand.

Blog_Moz_Billboard.jpg

It’s unlikely this billboard was much of an off-page SEO benefit to SouthBendOn.com.

# 3: Focus on web searchers' intent

Turns out the old cliche that “you attract more flies with honey than vinegar” is very relevant to SEO. People are typically more willing to buy and use your products and services if they can first find them.

A lot of times, our products and services fail to live up to their full potential because we aren’t matching our offering to the needs of our prospective audiences.

A great example of this is creating and sharing content without keywords the audience might be using to look for a similar product.

In addition to matching titles, descriptions, and keyword phrases to searcher’s intent, make sure you focus on where the content is shared and discussed.

It also starts with putting the needs of the audience first.

“For uncovering searcher intent…[s]earch, refine, broaden queries, talk to people, read discussion threads, have empathy,” wrote Rand Fishkin in a recent tweet.

Use Google Autosuggest, Keywordtool.io, and Answerthepublic.com to get in front of what it is people are looking for online relative to your product or service.

Audience

The better you know your audience, the more easily you can interact with, share with, and learn from them.

What does this have to do with off-page SEO? Everything.

Next to no one wakes up and decides to interact with your brand.

#4: Have a responsive social media presence

A typical search comes about because a person has an unmet need (e.g., "where is the nearest pizza joint?") or has a question they’d like answered (e.g., “how tall is the biggest building in Tokyo?”).

After using Google Autosuggest to find the answer, they’re likely to visit social media to learn more, ask questions, and interact with their friends, family members, and acquaintances.

You see where we’re going here, right?

Social media must be an invaluable component of your off-page SEO strategy.

It’s much easier than most brands think, too:

  • Be there: If you have a social media account, make sure someone is monitoring it and can answer questions and respond to comments in a timely fashion.
  • Be human: People online expect genuine interaction, not robotic responses or constant brand promotion.
  • Be proactive: One of the best things you can do to help your brand is to use social media to be seen as a resource for the online community in the vertical you serve. Even if someone asks a question about a product or service you don't offer or that is offered by a competitor, don’t be afraid to chime in and offer praise when due.

As you can see, the price of unresponsiveness on social media negatively impacts far more than SEO:

Blog_Moz_CostofUnresponsiveonsocial.png

Source

#5: Build connections with social media/online influencers

When people say “Social media does nothing for my brand,” most SEOs must think, “Oh, but how wrong you are.”

Whether it’s the largely unmeasurable dark traffic social sends to your site or the connections with a base of people who could be customers or supporters at some point, social media can be an asset for any brand, if used wisely.

For off-page SEO, one of the biggest benefits of social is the ability to create and nurture lasting relationships with influencers, those people with huge reach in the way of name recognition, myriad followers and fans, and connections with numerous high-ranking websites.

They’re also typically very much connected with other influencers.

As we see in the image below, even if Google isn’t using social signals to help determine rankings, the interplay of influencers and the sites they represent, like, and visit makes being on their radar a positive.

Blog_Moz_SocialGraph1.png

Image source

An effective strategy for enlisting the help of influencers to boost your off-page SEO is to get to know them in person, at events, and online via group chats/tweets and such, which puts you on their radar without much heavy lifting on your part.

Then, in the future, when you do create and share content, they’re more likely to recognize you and your brand and might share the content themselves.

Even better, later on, after you’ve developed a stronger relationship, you might even collaborate on a piece of content — for their site, your site, or a publisher such as an online magazine.

#6: Recommit to frequenting forums and discussion boards, and comment blogging

Want to get noticed by your desired audience and the influencers they follow?

Visit the most popular blogs in your vertical, and leave comments. In recent years, comment blogging has fallen off in popularity, in large part because comment spam led to most blogs no-following their links.

For the purpose of off-page SEO, links are less of a priority.

Your goal is simply to be where the action is and to leave a thoughtful comment that might catch the eye of the blogger, the platform’s editor, and any influencers who might be reading the content.

The same applies for sites like Reddit and Quora, where you can follow topics specifics to your brand or vertical and quickly get noticed for being knowledgeable, thoughtful, and empathetic in answering others’ questions or helping to drive discussion.

The SEO subreddit is very popular, frequented by many of the big names in SEO.

The relationships formed on these platforms have a way of paying huge dividends and can be invaluable for off-page SEO and reputation management.

Often someone notices your comments on one of these platforms, starts following you there, and then later does a Google or LinkedIn search to learn about you or your brand, which ultimately leads them to your website, where they might sign up for your newsletter or subscribe to your blog.

#7: Quit guest blogging for links

You read that right.

Instead of guest blogging solely for links, use this tactic to help you build a rapport with some of the top publishers, editors, influencers, and brands online.

If done correctly, the links do come. But as long as you make links the priority, whereby it’s obvious that you’re looking for a transactional relationship as opposed to one that is mutually beneficial, the tougher it’ll be for you to use guest blogging effectively for off-page SEO.

Read, leave comments on their blogs, and connect with the top publishers in your vertical — or publishers that cover your vertical. Once you have developed a rapport and, hopefully, have a reputation for creating quality content, inquire about creating a guest post for the platform, assuming that option is available.

Even if that door doesn’t open, you’ll be able to hone your pitch and eventually get a foot in the door with other publishers.

Remember, too, that your website is but one tiny fish in a vast ocean of options. You need to connect with others in many places off-site to build the reach and influence that’ll drive attention and visits to your site, which is where guest blogging can big a huge asset.

Your brand's success depends upon a lot of factors outside your website. Image source

“Should you do guest posting for SEO? As a primary objective, I’d say no. But… reality is that the indirect impact remains very powerful,” wrote Stone Temple Consulting’s Eric Enge. “There is nothing like building your reputation and visibility to cause people to want more of your content. You get to build up your own audience, and ultimately some of these people will find their way to your site, find great content there, and link to it.”

Content

When most people say, think, or write "content," they most often think of text, images, videos, and information shared via social media.

In reality, content represents the entirety of the experience your brand designs, creates, and shares online and offline, from logos and tag lines to personnel, phone calls, signage, blog text, images, videos, etc.

If a prospect or customer can interacts with it, you’d better believe it’s content.

And before you offer up, "Well, Ronell, what if one of my staffers has mustard on her shirt in a video we post online?" (Trust me, someone would ask that.) "Is that content, too?" Yes, that faux pas is part of the content experience a prospect or customer could have with your brand.

In fact, it's the sort of thing that can lead to someone seeing your company as not having all of its ducks in a row, injuring your reputation in the process.

#8: Experiment with content types

But don't fret. When it comes to off-site SEO, the main thing I want you to focus on with regard to content is to see beyond text.

I’m a writer. I love words.

As a newspaper reporter, I always argued with my editor when he said “Words without images lead to words getting ignored. Images sell.”

The same for video. People eat it up.

You’ve no doubt heard that mobile is gobbling up the world as I write this. Well, guess what those untold millions are doing on their mobile devices?

Largely consuming videos, which are expected to account for 85% of the content being shared online by 2019. Snapchat, Instagram, or Facebook Live, anyone?

Image source

Videos and images can be a huge boon to your brand's off-page SEO, largely because they can both be a low-investment/high potential vehicle used to drive awareness and traffic back to your site, enhancing your off-page reputation in the process.

A few low-cost, low-effort ways to use video and images include:

  • Post how-to videos on YouTube, which is the second-most visited website in the world and the #2 search engine behind parent company Google. What's more, popular videos can and do rank in the SERPs.
  • Share daily musings or recaps of distillations of recent events via Facebook Live
  • Snap meeting or office funnies via Snapchat
  • Compose image albums on Imgur, Flickr, and other popular photo-sharing sites
  • Tweet videos of interesting things you notice throughout the day

Video and images are great way to show some personality and make your brand feel human, real, and alive to people who might not have heard of your company, or who've only recently discovered it.

They can also work wonders for your off-site SEO.

For example, say your brand has found that customers who visit your white papers have an increased likelihood of becoming customers. You might shoot video interviews of the subjects or clients featured in the most popular websites, then post the videos to YouTube, in addition to sharing them with the clients to post on their site and disseminate via social media.

This increases the likelihood of even more people seeing the videos and wanting to learn more about your brand.

It's time to think holistically

The complete list of off-site SEO tactics that can bring your brand success contains far more than eight elements.

Our goal with this post is to spur you to think beyond what's comfortable or convenient, and instead consider what's (a) doable in a reasonable amount of time and a reasonable degree of effort, and that (b) has the potential to yield a significant amount of success.

We're convinced that a brand who works diligently to deploy the tactics listed above will be better able to thrive.

Recommended resources:

Brand

Audience

Content


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Wednesday, May 3, 2017

Offline & Organic: The Two Rivers That Feed Modern Local SEO

Something every woman should know - WHY MEN LIE!

Posted by MiriamEllis

tworivers2.jpg

The craft that is your business navigates the local waterways. Whether yours is an independently owned natural foods store or a medical enterprise with hundreds of locations, it can be easy to get lost cresting all of the little waves that hit our industry, week by week, year after year.

Google endorses review kiosks and then outlaws them. They pop your dental practice into a carousel and then disband this whole display for your industry. You need to be schema-encoded, socially active, mobile-friendly, voice-ready… it’s a lot to take in. So let’s weigh anchor for a few minutes, in the midst of these never-ending eddies, to evaluate whether all of the developments of the past few years add up to a disjointed jumble of events or represent a genuine sea change in our industry. Let’s see which way the wind is really blowing in local search marketing.

The organic SEO journey is now our own

If you’ve only been working in SEO for a couple of years, you may think I’m telling you a fishy yarn when I say there was a time not long ago when this otherwise brilliant industry was swamped with forum discussions about how much you could move the ranking needle by listing 300 terms in a meta keywords tag, putting hidden text on website pages, buying 5,000 links from directories that never saw the light of day in the SERPs and praying to the idol of PageRank.

I’m not kidding — it was really like this, but even back then, the best in the business were arguing against building a marketing strategy largely based on exploiting search engines’ weaknesses or by pinning your brand to iffy, spammy or obsolete practices. The discourse surrounding early SEO was certainly lively!

Then came Panda, Penguin, and all of the other updates that not only targeted poor SEO practices, but more importantly, established a teaching model from which all digital marketers could learn to visualize Google’s interpretation of relevance. There were many updates before these big ones, but I mention them because, along with Hummingbird, they combine to set much of the stage for where the SEO industry is at today, after 17 years of signals from Google schooling us in their worldview of search. If I could sum up what Google has taught us in 3 points, they would be:

  1. Market to humans, and let that rule how you write, earn links, design pages and otherwise promote your business
  2. Have a technician handy to avoid technical missteps that thwart growth
  3. Your brand will live or die by the total reputation it builds, both in terms of search engines and the public

Most of what I see being written across the SEO industry today relates to these three concepts which form a really sane picture of a modern marketing discipline — a far cry from stuffed footers and doorway pages, right? Yes, I’m still getting emails promising me #1 Google rankings, but by and large, it’s been inspirational watching the SEO industry evolve to earn a serious place in the wide world of marketing.

Now, how does all this relate to local SEO?

There are two obvious reasons why the traditional SEO industry’s journey relates to our own:

  1. Organic strength impacts local rankings
  2. Local businesses need organic (sometimes called local-organic) rankings, too

This means that for our agencies’ clients, we’ve got to deliver the goods just the way an organic SEO company would. I’d bet a nickel there isn’t a week that goes by that you don’t find yourself explaining to an SAB owner that you’re unlikely to earn him local rankings for his service cities where he lacks a physical location, but you are going to get him every bit of organic visibility you can via his website’s service city landing pages and supporting marketing. And for your brick-and-mortar clients, you are filling the first few pages of Google with both company website and third-party content that creates the consumer picture we call “reputation.”

It’s organic SEO that populates your clients’ most important organic search results with the data that speak most highly of them, even if this SEO is being done by Yelp or TripAdvisor. Because of this, I advocate studying the history of Google’s updates and how it has impacted the organic SEO community’s understanding of Google’s increasingly obvious emphasis on trust and relevance.

And, I will go one further than this. You are going to need real SEO tools to manage the local search marketing for your clients in the most competitive geo-industries. Consider that with the release of the Local Search Ranking Factors 2017 study, experts have cited that:

  • 5 of the top 20 local pack/finder factors relate to links
  • Quality/authority of inbound links to domain was chosen as the #1 local-organic ranking factor.

Add to this the top placement of factors like domain authority of website and the varieties of appropriate keyword usage.

In other words, for your client who owns a bakery in rural Iowa, you’ll likely need basic organic SEO skills to get them all the visibility they need, but for your attorney in Los Angeles, your statewide medical practice and your national restaurant chain with 600 locations, having organic SEO tools at the professional level of something like Moz Pro in your marketing kit is what will enable you to grab that competitive edge your bigger clients absolutely have to have, and to hold onto it for them over time.

The organic river is definitely feeding the local one, and your ability to evaluate links, analyze SERPs, and professionally optimize pages is part of your journey now.

The offline PR journey is now our own

I sometimes wonder if my fellow local SEOs feel humbled, as I do, when talking to local business owners who have been doing their own marketing for 20, 30, or even 40 years. Pre-Internet, these laudable survivors have been responsible for deciding everything from how to decorate the storefront for a Memorial Day sale, to mastering customer service, to squeezing ROI instead of bankruptcy out of advertising in newspapers, phone directories, coupon books, radio, billboards and local TV. I call to mind the owner of a family business I consulted with who even sang his own jingle in an effort to build his local brand in his community. Small business owners, in particular, really put it all on the line in their consumer appeals, because their survival is at stake.

By contrast, our local SEO industry is still taking baby steps on a path forged by the likes of Wayside Inn (est. 1797), Macy’s (est. 1858), and the Fuller Brush Man, (est. 1906). These stalwarts of selling to local consumers have seen it all (and tried much of it) in the search for visibility, from Burma-Shave billboards to “crazy” local car dealer ads.

In the 1960’s, Pillsbury VP Robert Keith published an anecdotal article which promoted, in part, a consumer-centric model for marketing, and though his work has been criticized, some of his concepts resemble the mindset we see being espoused by today’s best marketers.

Very often, being consumer-centric is nearly analogous to being honest. Just as the organic SEO world has been taught by Google that “tricking” Internet users and search engines with inauthentic signals doesn’t pay off in the long run, making false claims on your offline packaging or TV ads is likely to be quickly caught and widely publicized to consumers in the digital age. If your tacos don’t really contain seasoned beef, your 12-packs of soda aren’t really priced at $3.00, and your chewing gum doesn’t really kill germs, can your brand stand the backlash when these deceptions are debunked?

And even for famous brands like Macy’s that have successfully served the public for decades, the simple failure to continuously create an engaging in-store experience or to compete adeptly in a changing market can contribute to serious losses, including store closures. Offline marketing is truly tough.

And, how does all this relate to local SEO?

tworivers3.jpg

Yes, the “three grumpy woman” price gouging and doing “the dodgy”, the desk clerk who screams when asked about wi-fi, and the unmanaged but widely publicized wrong hours of operation — they say local business owners fear negative reviews, but local SEOs are the ones who walk into these situations with incoming clients and say, “My gosh, just what have these people been doing? How do I fix this?”

The forces of organic SEO (high visibility) and offline marketing (consumer-centricity) face off on our playing field, and often, the first intimation we get of our clients’ management of the in-store experience comes from reading the online reputation they’ve built on the first few pages of Google. Sometimes we applaud what we discover, sometimes we quake in our boots. It’s become increasingly apparent that, as local SEOs, we aren’t just going to be able to concentrate on optimizing title tags or managing citations, because the offline world we work to build the online mirror image of will reflect all of the following attributes pertaining to our clients:

  • Consumer guarantee policies
  • Staff hiring and training practices
  • Cleanliness
  • Quality
  • Pricing
  • Convenience
  • Perception of fairness/honesty
  • Personality of owner/management/staff

This list has nothing to do with online technical work, but everything to do with the company culture of the businesses we serve.

Because of this, local SEOs who lack a basic understanding of how customer service works in the offline world won’t be fully equipped to consult with clients who may need as much help defining the USP of their business as they do managing its local promotion. Predominantly, we work remotely and can’t walk into our client’s hotel or medical practice. We glean clues from what we see online (just like consumers) and if we can build our knowledge of the history of traditional marketing, we’ll have more authority to bring to consultations that address in-store problems in honest, gutsy ways while also maximizing overlooked opportunities.

I once walked into a small, quaint bakery selling dainty little cakes and expensive beverages, decorated in a cozy floral scheme; a place my auntie might have liked to take tea with a friend. The in-store music in this haven of ladylike repose? Heavy metal so loud it hurt my ears, despite being popular with the two kids left to man the shop while the owner was nowhere in evidence. The place was gone within a year.

As local SEOs, we can’t fix owners who aren’t determined to succeed, but our study of traditional marketing principles and consumer behavior can help us integrate the offline stream into the local, online one, making us better advisors. Likely you are already teaching the art of the offline review-ask. Whether your agency builds on this to begin managing billboards and print mailers directly for clients, or you are only in on meetings about these forms of outreach, the more you know, the better your chances at running successful campaigns.

It’s all local now, plus....

In communities across the US, townsfolk have long carried out the tradition of gathering on sidewalks for the pageantry of the annual parade in which the hallmarks of local life stream by them in procession. Local school marching bands, the hardware store’s float made entirely out of gardening tools, the church group in homemade Biblical costumes, the animal shelter with dogs in tow, and the Moose Club riding in an open car, waving to the crowd.

This is where we step in, leading the the local parade to march it past the eyes of digital consumers. We bring the NAP, citations, locally optimized content and review management into the stream, teaching clients how to be noticed by the crowd. And, we do this on the shoulders of the organic SEO and offline marketing communities’ constantly improving sense of the importance of truth in advertising.

In other words, everything that is offline, everything that is organic is now our own. We are simply adding the digital location data layer and a clear sense of direction to bring it all together. And, just to clarify, it’s not that the organic and offline streams weren’t feeding our particular river in the past — they always have been. It’s just that it has become increasingly obvious that a multi-disciplinary understanding does really belong to the work we do as local SEOs.

Manning a yare local SEO boat & charting a savvy course for the future

In the lingo of old salts at sea, a “yare” ship is one that is that is quick, agile and lively, and that’s exactly what your business or agency needs to be to handle the small but constant changes that impact the local SEO industry.

From the annals of local SEO history, you can find record after record of some of the top practitioners stating after each new update, filter or guideline change that their clients were only minorly affected instead of sunk deep. How do they achieve this enviable position? I’ve concluded that it’s because they have:

  1. Become expert at seeing the holistic picture of marketing
  2. Base their practices on this, sticking to basic guidelines and seeing human connections as the end goal of all marketing efforts

It’s by building up a sturdy base of intelligent, homocentric marketing materials (website, citations, social contributions, in-store, print, radio, etc.) that businesses can stand firm when there’s a slight change in the weather. It doesn’t matter whether Google hides or shows review stars, hammers down on thin content or on suspicious links because the bulk of the efforts being made by the business and its marketers aren’t tied to the minutiae of search engines’ whims — they’re tied to consumers.

It’s because of this dedicated consumer tie that enough that is good has been built to protect the business against massive losses with each new update or rule. Even a few bad reviews are really no problem. Consumers are still finding the business. Revenue is still coming in. Because of this sturdy base, the business can be yare, making quick, agile adjustments to fix problems and maximize the benefits of new opportunities which arise with each small change, rather than having to bail themselves out on a ship that has been sunk due to lack of broader marketing vision.

Let’s sum it up by saying that to chart a good course for future success, your company must know the technical aspects and historical tenets of local, organic, and offline marketing — but above all else, you must know consumers and have a business heart dedicated to their service. A mature heart is one that wisely balances the needs of self with the needs of others. I, for one, find my own heart all-in participating in this exciting and necessary maturation of our industry.


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